SologoAI Support
Need help with SologoAI? Contact us at support@sologo.ai for account, billing, subscription, AI credit, download, and product questions.
What we can help with
- Account access, sign-in, password, and profile questions.
- Subscription, billing, refund, and payment questions.
- AI credits, generation limits, and plan feature questions.
- Logo download, file format, brand kit, SVG, PDF, PNG, and JPG questions.
- Product issues involving AI Logo Generator, Image to Logo, Sketch to Logo, Brand Kit, Mockup, Vectorizer, Background Remover, and Logo Animation tools.
- Questions about where to find commercial-use, licensing, privacy, and AI product terms.
Useful self-service links
- FAQs for common product, billing, download, and licensing questions.
- Pricing for plan features, AI credits, downloads, and subscription details.
- User Guide for creating, editing, saving, and downloading logos.
- Commercial Use and Logo Licensing for a plain-language overview of usage rights.
- Terms of Use, AI Product Terms, and Privacy Policy for the governing policies.
When you email support
Include the email address used on your account, a short description of the issue, any relevant order or subscription details, and screenshots or links when they help explain the problem.